Tracking your little one's sleep trends using Dream Sock's prompts can help Baby get better sleep. Blue prompts indicate that the Dream Sock is not communicating to its base station. There are two common causes and solutions for these prompts.
Distance from the Dream Sock base station or obstructed path
The Base station and Dream Sock communicate via Bluetooth. Bluetooth has an optimal range of up to 100 feet direct line of sight. This range can be greatly reduced when going through walls or if blocked by objects, particularly if they are metal, other electronics, or the human body.
Solution: Place the Base Station where it is has the best line of sight path to the Dream Sock possible. Avoid positioning your body between your child and the Dream Sock Base Station.
Depleted Dream Sock Battery
If the Dream Sock’s battery is fully depleted it will lose communication with the base station and you will receive a blue prompt in the app. A fully charged Dream Sock will last 14-16 hours.
Solution: Place the Sensor on the Base Station and completely recharge the battery for 90 minutes to 100%.
If you are receiving blue prompts frequently and you have already moved the Base Station to improve signal strength, please chat with one of our technical support experts
- Click the ‘Help’ icon on the bottom right of the page.
- Call our technical support experts at 844.334.5330 Monday through Sunday from 7:00 AM to 10:00 PM MST.