Smart Sock Setup & Guides

Guides and User Manual

• Owlet Smart Sock User Manual

First Time Setup of the Smart Sock

• Pairing Your New Sock
• Router Compatibility

Smart Sock Fabric Sock and Sensor

• Step 1: Select a Size
• Step 2: Insert Sock Sensor
• Step 3: Choose Which Foot
• Step 4: Position the Sock
• Step 5: Check the Fit
• Examples of Poor Sock Fit
• See all 11 articles

Smart Sock Notifications

• Blue Notifications
• Red Notifications
• Yellow Notifications

Base Station and Notifications

• Turning On/Off & Dimming
• Base Station Color Solid White
• Blinking & Slow Pulsing Green
• Flashing Blue Base Station
• Flashing Yellow Base Station
• Flashing Red Base Station
• See all 7 articles

Owlet App FAQ & Troubleshooting

• Tracking Baby's Heart Rate
• Oxygen Level
• Movement Detection

FAQ & Additional Use Tips

• Owlet Smart Sock FAQs
• Using the Owlet Smart Sock Without WiFi
• Can My Spouse or Caretaker See My Baby's Data Without Having to Use My Phone?
• Can the Smart Sock Cause a Burn on my Baby’s Foot?
• Differences Between the Owlet Smart Sock and a Medical Monitor

Smart Sock Troubleshooting

First Time Setup

• Owlet User Manual
• Cannot See the Owlet WiFi During Setup

Fabric Sock & Sensor Troubleshooting

• Reset/Turn Off The Smart Sock
• Check the Fit
• Examples of Poor Sock Fit
• Pairing Your New Sock

Base Station Troubleshooting

• Base Station Won’t Connect to WiFi
• Base Station Won’t Register
• Base Station Is Giving a Yellow Notification (Flashing Light/Song) During The Setup Process
• Test the Notifications on the Base Station
• Reset Wireless Network Credentials
• Adjust Notification Sensitivity
• See all 7 articles

Notifications

• The Base Station Is Giving a Yellow Notification (Flashing Light/Song)
• The Base Station is Giving a Blue Notification (Flashing Light/Song)
• The Base Station Is Giving a Red Notification (Flashing Light/Notification Sounding)
• How do I Prevent False Notifications?
• Seeing Wiggling Feet Instead of Readings
• The Base Station Is Disconnected From The Internet

Device Connectivity

• Router Compatibility
• What If My Internet Goes Out?
• What If My Phone Stops Working?
• What If There Is a Server Outage?
• How Do I Connect the Owlet Base Station to a WiFi network?
• How Do I Reconnect My Smart Sock to the Base Station?
• See all 9 articles

Battery and Charging

• How Do I Store the Smart Sock
• Do I Need to Keep the Base Station Plugged In When Not in Use?
• Do I Need to Keep the Smart Sock Plugged in When Not in Use?
• How Long Does the Smart Sock Battery Last?
• If The Smart Sock Battery Dies, Will My Base Station Still Notify Me?
• Is There a Battery Option on the Base Station?

Understanding Your Monitor

• What Do Heart Rate and Oxygen Levels Mean? How Are They Measured?
• What Does The Base Station Look Like During Normal Use?

App Troubleshooting

• Check Your Operating System (iOS Devices)
• Updating Your iOS Device
• Updating Your iOS Device through iTunes
• Download the app on iPad/iPod
• Verify Phone and Base Station are on the Same WiFi Network
• Email Feedback from Inside the App
• See all 19 articles

Connected Care Help & Support

Connected Care Troubleshooting

• Owlet History (Formerly Connected Care)
• Connected Care FAQs

Owlet Cam Setup & Guides

Cam Setup & Guides

• Owlet Cam User Manual
• Cable Guards
• Cam Product Spec & Additional Information

Cam Troubleshooting

• Can I add the Smart Sock to the "New Owlet" app?
• Can I stream the Cam video on two different smartphones?
• How do I turn on background audio for the Cam?
• How do I turn off the light on the front of the Cam?
• How do I add another WiFi network with my Cam?
• Cam Status Light
• See all 11 articles

Refunds & Returns

Refunds and Returns

• 45-Day Return Policy
• Instructions