If you are experiencing any network connectivity issues, diagnose and troubleshoot the issues with our support partner RouteThis Helps. Check out their WiFi Dream Sock Self Help Tool to learn more.
A router firewall may have high security or parental controls configured, which may block required network ports for the Owlet Device.
The following networks ports should be opened/whitelisted on your router:
- 80
- 443
- 53
- 55055
- 55056
Check the user manual for your router to verify the instructions for configuring firewalls. You may need to contact your internet service provider for assistance.