Can't log in? Don't stress too much, let's get you a new password.
To improve our customers' security, we are enhancing Owlet's password requirements. When customers sign up for a new account or existing customers reset passwords, they will be asked to create more secure passwords. Our applications are ready to guide customers in creating more secure passwords.
Going forward, customer's passwords will need to be "Strong" or higher. Please review the general guidelines listed below for help in creating your new password.
How to Reset Your Owlet Password
We recommend adding contact@owletcare as a contact in your email account to ensure the reset message does not end up in spam
- Open the Owlet app and go to the login screen.
- Select 'Forgot Password?'
- Enter the email address associated with your account and tap 'Send.'
- Check your email inbox for a password reset email (check your spam or junk folder if you don’t see it).
- Open the email and click on the password reset link.
- On the 'reset your password' page, enter your new password twice and press 'Reset'.
General Password Guidelines
- Never reuse passwords on multiple accounts
- Ensure a strong, unique password is set for all accounts
- Use a combination of upper- and lower-case letters, numbers, and symbols in passwords
- Use easy-to-remember passphrases rather than password
- Don’t use information in passwords that can be found in social media profiles or is known to others (DOB, spouse or pet name, etc.)
- Use a secure password generator to generate random strings of characters
- Avoid using dictionary words and commonly used passwords
- Consider using a password manager for creating strong passwords and secure storage, and set a long and complex passphrase for your password vault.