While setting up your Cam 2, did you get an error?
Please Note: Owlet products work with dual-band routers (2.4GHz and 5.0 GHz). If you are unclear which frequency your smart device is connected to, try our WiFi Diagnostics Tool.
- For setup, both your Owlet device and phone or tablet need to be connected on 2.4GHz
- Please perform set-up within 10 feet of your router
- After setup you may move your phone or tablet back to 5GHz
- On some (newer) routers, having a special character in the network name or WiFi password can cause connectivity issues
OC 20
If you see this error, take a look at the behavior of the LED on the Owlet Cam.
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Is it blinking BLUE? Check the following:
- Make sure the Wi-Fi network name and password are entered correctly.
- Make sure your mobile device and Cam are both connected to the same Wi-Fi.
- Make sure your Wi-Fi network is 2.4 GHZ. Cam 2 does not currently support 5 GHZ.
- Diagnose and troubleshoot your WiFi problems with the help of our support partner RouteThis Helps. Check out the WiFi Cam Self Help Tool. Available only in the US and Canada.
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Is it a solid BLUE?
- Confirm that you selected Cam 2 at the beginning of the setup process, and please try again.
OC 21, OC22, OC 23, OC 24, OC 25
If you see any of these errors, your Cam 2 experienced an error during the setup process so you will need to try setting it up again. If you repeatedly see this error, please contact Customer Support for additional assistance.