Cam 2 Error Codes

While setting up your Cam 2, did you get an error?

Please Note: Owlet products work with dual-band routers (2.4GHz and 5.0 GHz).  If you are unclear which frequency your smart device is connected to, try our WiFi Diagnostics Tool.

  1. For setup, both your Owlet device and phone or tablet need to be connected on 2.4GHz
  2. Please perform set-up within 10 feet of your router
  3. After setup you may move your phone or tablet back to 5GHz
  4. On some (newer) routers, having a special character in the network name or WiFi password can cause connectivity issues

OC 20

If you see this error, take a look at the behavior of the LED on the Owlet Cam.

  • Is it blinking BLUE? Check the following:
    • Make sure the Wi-Fi network name and password are entered correctly.
    • Make sure your mobile device and Cam are both connected to the same Wi-Fi.  
    • Make sure your Wi-Fi network is 2.4 GHZ. Cam 2 does not currently support 5 GHZ.
    • Diagnose and troubleshoot your WiFi problems with the help of our support partner RouteThis Helps. Check out the WiFi Cam Self Help Tool.  Available only in the US and Canada.
  • Is it a solid BLUE
    • Confirm that you selected Cam 2 at the beginning of the setup process, and please try again. 

Error_Code_OC20.png

 

OC 21, OC22, OC 23,  OC 24, OC 25

If you see any of these errors, your Cam 2 experienced an error during the setup process so you will need to try setting it up again. If you repeatedly see this error, please contact Customer Support for additional assistance. 

 

Error_Code_OC22.png