Cable Guard FAQs – Help Center

Owlet was founded to help keep babies safe, and that purpose continues to guide our work. Our replacement cable guard system is an L-shaped, ASTM-compliant, features an enclosed design, and reduces safety risks if the guard becomes detached from the wall.

As of November 13, 2026, Dream Duo, Dream Sight and bundles including these products will include the replacement cable guard system. Dream Duo and Dream Sight will be available with the replacement cable guards at all retailers later this year. In the meantime, you can purchase these products at owletcare.com now and receive the replacement cable guards with your purchase!

Please visit these articles for additional details regarding safe mounting guidelines or installing replacement cable guards.

Cable Guard Safety Guidelines

Do I need cable guards?
1. Yes! If mounting your camera above the crib, cable guards play a critical role in nursery safety. Exposed cords should be kept more than 3 feet away from cribs. Owlet provides cable guards in all corded products as a commitment to baby safety.
What are the safe-mounting guidelines?
1. Loose or exposed cables within 3 feet of a crib are a strangulation risk, so keeping them out of baby's reach is key.
  1. Secure any cable within 3 feet of the crib with Owlet cable guards.
  2. If you mount your camera farther away, make sure no cable is exposed within 3 feet of the crib.
2. If you need replacement cable guards for any reason, make sure any exposed cables are more than 3ft away from Baby’s crib.
How can I tell if my current setup is safe?
1. Verify you have installed the latest version of Dream App and follow the safety instructions.
2. Please follow the cable-guard replacement notice and installation and interim safety instructions below. We recommend checking before each use to ensure the cable is not exposed. The guidelines below can help you identify that your Owlet Camera has been correctly installed
3. Here's a quick way to check, based on how your camera is set up:
  1. Wall mounting
    1. All cable within 3 feet of the crib is securely attached to the wall, has a cable guard on it, with no cable exposed.
    2. Gently tug each cable guard to confirm it's securely adhered to the wall.
    3. Make sure there are no gaps between the cable guard and the wall and that the pieces are firmly connected together.
    4. Note: If you cannot verify each of the above items, you should not consider your cable guards secure. Move your camera to ensure that all cable is more than 3 feet from the crib
  2. Surface mounting (dresser, table, nightstand, shelf)
    1. All cable is more than 3 feet from the crib.
  3. Dream Sight Floor Stand
    1. All cable within 3 feet of the crib has a cable guard on it with no cable exposed.
4. If you have any concerns about access, keep all cables more than 3 feet away from your child's crib. We recommend checking before each use to ensure the cable is not exposed. If your setup ever changes, please reach out and we'll be happy to help.
What do I do with extra cable guards and/or cable?
1. Once your replacement cable guard system is properly installed and all cable within 3 feet of the crib is secured, dispose of all removed old guards; do not reuse, save, give away or resell them. Store only unused replacement guards safely and out of baby's reach. Please keep in mind that each guard is single use.
2. Extra cable: Keep loose cable more than 3 ft away from the crib. Please wrap any loose cable with the included cable strap and keep it outside the reach of children.

General Information

Is this a recall?
1. Owlet is voluntarily replacing existing camera cable guards at no cost to address the risk of loose or exposed camera cables. Please follow the product safety notice to obtain and install the replacements, remove the old guards, and dispose of them as directed.
What is this safety check in the app?
1. The safety check is designed to help every Owlet Camera user ensure they have safely installed their camera cable guards. We are offering replacement cable guard covers to all Owlet Camera users, along with installation and safety information. If you are an Owlet Camera user, you are eligible to receive one at no cost! Please check your Owlet Dream App account for more information.
I saw a new flow (safety check) in the app, but now its gone. How can I view it again?
1. You can find more information about replacement cable guards here.
Why isn't this available for me/in my region?
1. The cable guard replacement is only available in the US for now. Please stay tuned for more details of expansion into other markets.
What should I do now until it's available in my region (for international)?
1. Please follow the interim safety instructions in the camera safety notice. Keep exposed cables more than 3 feet from the crib and out of children’s reach, and contact Owlet support about replacement arrangements in your location.
I purchased in the USA but am now living outside?
1. At this time we are only able to fulfill orders to customers located within the USA. We will update you once international shipping is available.
Why are you doing this? Why am I receiving this message?
1. At Owlet, safety is our top priority. We are providing replacement cable guards to address the risk of loose or exposed camera cables. You are receiving this message because we want every Owlet Camera user to have access to the replacement cable guard, which we’re providing at no cost.

Ordering Replacement Cable Guards

What will I receive?
1. You'll receive replacement cable guards with the charge cable pre-routed and ready to go.
How many cable guard sets can I order?
1. You can order one cable guard set per active Owlet Cam you have attached to your Owlet Dream App account.
2. Additional cable guards will be available for purchase on owletcare.com soon.
How do I order replacement cable guards?
1. Follow the Safety Check flow in the Owlet Dream app and at the end you will have an option to place an order.
2. Once your order is placed, you will receive a confirmation email with an estimated shipping date.
I have a Cam but its not registered in the Dream App. How do I get new cable guards?
1. We encourage all customers to activate their Camera within the Dream App to ensure the best experience. Once connected, you will have the option to review the safety flow and request a set of cable guards.

Installation and Removal of Cable Guards

What do I do if I move my Camera in the future?
1. Owlet cable guards are designed for single use, so they cannot be reused in a new spot.
  1. Wall mounting in a new location: Order replacement cable guards and wait to install your camera until they arrive.
  2. Surface mounting: Make sure all cable is more than 3 feet from the crib.
My new guards wont fit on the wall the way my old setup fit
1. Loose or exposed cables within 3 feet of a crib is a real strangulation risk. If an outlet is less than 3 feet from the edge of the crib, please use a different outlet so all cable within 3 feet is secured by cable guards.
How can I remove my current cable guards?
1. Improper removal of cable guards can cause damage to paint and wall. Follow the below instructions to reduce the risk of damage.
2. Follow the interim safety instructions in the safety notice until you install the replacement cable guards. Remove and dispose of the old guards as directed, keeping the camera cable more than 3 feet from the crib whenever it is not secured.
3. Warm the cable guard with a hair dryer on low/medium for roughly 30–60 seconds to help soften the adhesive.
4. Start at one edge, preferably the top or bottom.
5. Run dental floss or thin fishing line behind the guard, using a slow sawing motion to separate the foam/adhesive from the wall. Don’t use a screwdriver or putty knife to pry it.
6. Once the plastic cable guard is removed, leave the remaining adhesive on the wall initially rather than trying to pull everything off with the guard.
7. Warm the remaining adhesive again and stretch/roll it off slowly, keeping your pulling force nearly parallel to the wall.
8. Remove any final residue with your fingers or a small amount of a paint-safe adhesive remover.
9. The adhesive provided is not intended to be reused. Do not reuse any cable guards.
What do I do with my old cable guards and/or cable?
1. Once you have replaced your old cable guards, remove and dispose of them according to your local municipality's guidelines. Do not reuse, save, give away or resell the old guards. Your camera cable can be reused for surface mounting, as long as no cable is within 3 feet of the crib.