Screen shows | What it means | What to do |
|---|---|---|
Hi | Reading is above the measuring range (109.4°F / 43.0°C) | Remeasure following the instructions provided in the IFU. If you’re using the thermometer correctly and still receiving this message, contact Customer Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |
Lo | Reading is below the measuring range (71.6°F / 22.0°C) | Remeasure following the instructions. If you’re using the thermometer correctly and still receiving this message, contact Customer Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |
Er1 | Room is colder than 50°F (10°C) | Move to a room between 50°F and 104°F and wait 30 minutes. If it continues, contact Owlet Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |
Er2 | Room is warmer than 104°F (40°C) | Move to a room between 50°F and 104°F and wait 30 minutes. If it continues, contact Owlet Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |
Er3 | Room temperature is very different from where the thermometer was stored | Leave it in the room for 30 minutes before use |
Er4 | Sensor error | Contact Owlet Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |
Empty battery symbol | Batteries are low | Replace with new batteries |
Blank screen | Batteries may be missing or installed backwards | Check the battery direction, then replace with new batteries. If still blank, contact Owlet Support. Owlet CS steps: Talk the user through the 'what to do' steps again. If they still get an error, replace their unit if it's under warranty. |