OC01 error Cam WiFi

Your Owlet Cam needs to connect to your WiFi during the setup process. Error OC01 indicates a WiFi connection issue and is accompanied by a light status. Use the troubleshooting steps in this article to troubleshoot and resolve OC01 WiFi connection errors for your cam light status.
See the Cam error codes article for help with other cam errors.

What you'll need

  • WiFi credentials (name, password, and router settings)
  • Owlet account password

IMPORTANT

  • Passwords are case-sensitive and special characters can be used to create your password with the exception of the double quotation mark and the backslash ( " and \ ).
  • Your Owlet app creates a unique QR code during the Cam setup process. Note the code times out after 90 seconds. This troubleshooting article helps you to obtain a current QR code.
  • 5 GHz is not supported, and if your light status is affected, we address this here in the troubleshooting steps.

What is your cam light status?

Choose a Cam light status and follow the steps below for that status.
Solid blue - Your cam is connected to the internet but not to your phone.
Blinking red/blue - Your cam is in pairing mode, ready to be set up.
None - Your cam is not receiving full power.

Solid blue

Did you close the app during the cam setup? Did the setup process fail to provide a QR code?


  1. Perform the cam setup again leaving the app open until it completes and provides a QR code. The QR code is produced by the app during cam setup. If you don’t receive a QR code, continue troubleshooting.
  2. Ensure your router settings allow devices on your network to communicate with each other. For example, set Owlet to Enabled/On inside Local Network within your phone's privacy settings.
    Once you adjust the settings to allow for sharing communications, retry the cam setup.
    Note: If you need help with the WiFi settings, contact your ISP for assistance.
  3. If your network is using dual-band, you’ll need to use the 2.4 GHz band of your WiFi, not the 5.0 GHz band. You might need to rename your WiFi.
    Example
    Your ISP changes your home network to myhomewifi and myhomewifi5G, where myhomewifi is the 2.4 GHz band you are using to connect to your cam and 5G is added to the end of the name for your 5.0 GHz band.
  4. Once your rename is complete, retry the cam setup process.
CAUTION!
If you need to rename your WiFi, do not rename it yourself—have your ISP rename the WiFi.
Call your ISP and request they change the names of your original WiFi network to identify the 5.0 GHz band more prominently.

Is it possible that a router reboot, power interruption, phone restart, ISP update, or similar event occurred during your setup?

The cam is possibly broadcasting but is not connecting to your WiFi. Try performing a cam reset
  1. Hold the small circular button on the back of the cam until you hear the cam respond audibly with Ready to Pair. Release the button. Your cam should now be blinking red and blue, in pairing mode.
    NOTE: Do not continue to hold the button after you hear Ready to Pair, as it initiates a factory reset.
  2. Retry the cam setup again to receive your QR Code.

These steps didn't work, what else can I do?

Try our technology partner's app RouteThis Helps to improve the connection between your network and your Owlet devices. If there is an issue with your router, service, or other connection problem on your home network, RouteThis Helps can help resolve it.
Note: RouteThis Helps is available only for users in the U.S. and Canada.

Blinking red and blue

Do you see OwletCam-OCxxxx network on the list when you navigate to the WiFi networks list on your phone?

IMPORTANT
If you don't see the OwletCam-OCxxxx network, Contact Customer Care (includes technical support outside the U.S.) If you do see the OwletCam-OCxxxx network, this means your cam is broadcasting but isn't seeing or connecting to your WiFi network, possibly due to autofill, use of special characters within the password, or length of the password. Try this
  1. Run cam setup again, this time with the autofill turned off. Or delete each field manually during the setup and enter the information in each field.
  2. Change your password using your WiFi router settings (Contact your ISP if you're unsure how to access your router settings).
    NOTE
    Special characters are allowed for creating or changing your password. Exception: The double quotation mark and the backslash ( " and \ ) are not allowed.
  3. Shorten or lengthen your WiFi password (SSID) if it's more than 63 characters in length or less than 8 characters long, preventing setup from completing.

Do you have a dual-band router containing 2.4 GHz and 5.0 GHz or is your phone using 5.0 GHz? 

Owlet Cam supports only 2.4 GHz. Try this

  1. Use the 2.4 GHz band instead of the unsupported 5.0 GHz band. You might need to rename your WiFi network.
    CAUTION
    If you need to rename your WiFi network, do not rename it yourself!
  2. Call your ISP and request they change the names of your original WiFi network to identify the 5.0 GHz band more prominently.
    Example
    Your ISP changes your network names to myhomewifi and myhomewifi5G, where myhomewifi is the name of the 2.4 GHz band you are using to connect to your cam.
  3. Once your cam is successfully set up in the app and connected to your 2.4 GHz band, change the WiFi name back to its original name or rename it as you prefer.

The above steps didn't solve my issue during cam setup retry. What if the issue involves router, ISP, phone, or power issues?

Is it possible one of these might be occurring?
  • A concurrent ISP or phone app update.
  • The router is automatically rebooting (provider firmware push, ISP outage, power issue).
  • A power interruption, a phone shutdown/restart, or a similar event.
Try performing a cam reset
  1. Hold the small circular button on the back of the cam until you hear the cam respond audibly with Ready to Pair. Release the button. Your cam should now be blinking red and blue.
    NOTE: Do not continue to hold the button after you hear Ready to Pair, as it initiates a factory reset.
  2. Please retry your cam setup if your cam light is blinking red and blue (pairing mode) as expected, after the reset. 
  3. Cam setup still didn't work and I did not receive a QR Code, what else can I try?
    Phone users, try our technology partner's app RouteThis Helps to improve the connection between your network and your Owlet devices. If there is an issue with your router, service, or other connection problem on your home network, RouteThis Helps can help resolve it.
    Note: RouteThis Helps is available only for users in the U.S. and Canada.

I've tried all of the above steps and none of these resolve my issue, what else can I try?

Tell your phone to Forget all of the other home WiFi networks shown in the Network list on your phone, except for the specific 2.4 GHz network you want the cam to access, and then retry the cam setup.

None

Are you experiencing any power fluctuations that might be causing interrupted service, fuse problems, short circuits, etc? If not, try

  1. Check that the cable is plugged into a power source (check the On/Off switches in the room, fuse box, if relevant).
  2. Test the camera in an outlet you know is working to eliminate the outlet as the problem).
  3. Check cable connection at both ends and ensure they're snug.

 

Nothing has worked so far, now what?

I'm still not receiving my QR Code during cam setup, what next?
I still have no light on my cam, what else can I try?

If the troubleshooting in this article is not solving your cam wifi issue, please contact Customer Care (Includes International Technical Support) for further assistance with your cam.
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