BabySat FAQs – Help Center

This article contains answers to BabySat usage FAQs, with links to specific articles that offer more in-depth instructions and details. To view the available answers please click on the category below.

Sock Fit and Placement	Cleaning	Adjusting Alarm Settings	Turning On and Off
Skin Irritation	Alarms	When to Discontinue Use	General Use

Sock Fit and Placement

How do I decide which Sock to use for my baby?
1. Each box comes with 3 socks - 2 sizes for both left and right feet. Socks are labeled with recommended starting weight. Try fitting the sock on your baby and switch sock size based on actual fit.
2. For more information, please see Sock Placement: How to Get Readings
How do I correctly position the Sock on my baby?
1. Place the Sock on the correct foot (left/right) with the notch on the outside, behind the pinky toe. The word “Top” should be on the top of the foot. Secure the hook and loop strap around the foot, then wrap the ankle and secure. Do NOT stretch the straps when fastening.
2. For more information, please see Sock Placement: How to Get Readings
How do I know the Sock is on the correct foot?
1. The top of each Sock is marked with a foot with “R” or “L” to verify the correct sock is used.
2. For more information, please see Sock Placement: How to Get Readings
How do I know if the Sock is too small? What should I do if the Sock is too small?
1. If either straps fails to naturally reach the hook and loop fastener. It it is too small try a larger Sock size. Stop using the system when the largest sock no longer fits or your baby reaches 30 pounds.
2. For more information, please see Sock Placement: How to Get Readings
How do I know if the Sock is too big? What should I do if a Sock is too big?
1. If either straps fails to naturally reach the hook and loop fastener or if there are gaps around the foot and the Sock. If the Sock is too big, try a smaller Sock.
2. For more information, please see Sock Placement: How to Get Readings
What should I do if I lose or misplace a Sock?
1. If you lose or misplace a Sock, order a replacement Sock by contacting Owlet Baby Care Customer Support. Meanwhile, use the Sock for the other foot until your replacement arrives.

Skin Irritation

Do I really need to check for skin irritation every 4 hours?
1. Yes, during the first week of use or when switching Sock sizes, checking for skin irritation every 4 hours verifies that your baby’s skin is protected and the Sock size and placement are correct. Alternate feet at least every 8 hours and always check the foot for skin irritation before applying the Sock.
2. For more information, please see Avoiding Red Marks and Skin Irritation
What does skin irritation look like?
1. Temporary markings on the skin from Sock contact is normal if it fades within 8 hours. If not it may be the beginning of skin irritation and use on that foot should be discontinued until the red marks clear up. Continued use could lead to pressure sores or blisters on your baby’s foot.
2. For more information, please see Avoiding Red Marks and Skin Irritation
What causes skin irritation?
1. The wrong Sock size, incorrect placement, a dirty or soiled Sock or Sensor, prolonged use of the sock, hook and loop fastener touching the skin or fastening the sock too tightly are some of the causes of skin irritation.
2. For more information, please see Avoiding Red Marks and Skin Irritation
How can I avoid skin irritation on my child's foot?
1. Make sure to:
  1. Select the correct size Sock
  2. Avoid using lotions or powders under the Sock
  3. Keep hook and loop fasteners from touching or rubbing the skin
  4. Alternate feet at least every 8 hours
  5. Hand wash Sock and Sensor at least every 2 weeks
  6. Check your baby’s foot for irritation each time you apply the Sock
2. For more information, please see Avoiding Red Marks and Skin Irritation

Cleaning

How do I wash the Sock and sensor?
1. Hand wash the electronic Sensor and fabric Sock with diluted mild detergent every 2 weeks or when dirty. Rinse thoroughly and air dry completely before use or charging.
2. Do NOT machine wash or dry
3. For more information, please see Washing the Sock and sensor
Can I really wash the electric sensor?
1. Yes, the Sensor is water resistant and should be washed regularly with a toothbrush under running water. Do NOT submerge it.
2. Do NOT machine wash or dry
3. For more information, please see Washing the Sock and sensor
When should I replace the Sock or sensor?
1. Sock should be replaced if:
  1. Sock is stretched out, fabric is separating or there are holes or rough spots
  2. The fabric is ripped, warped, or otherwise damaged
  3. The hook and loop fastener has been worn and no longer latches properly
  4. Multiple cleanings fail to remove visible stains or dirt
2. Sensor should be replaced if:
  1. Fabric is separating or there are holes or rough spots
  2. The Sensor windows are ripped, warped or otherwise damaged
  3. Multiple cleanings fail to remove visible stains or dirt
3. Contact Owlet Baby Care Customer Support to order a replacement sensor or Sock
4. For more information, please see Washing the Sock and sensor

Alarms

What should I do when I get an alarm?
1. A red alarm means that pulse rate or oxygen level have passed alarm limits. When a red alarm is triggered, immediately check on the baby.
2. A yellow alarm means the sock has fallen off, is improperly placed, out of range or the Base Station has lost power. When a yellow alarm is triggered, snooze the alarm, you will have 2 minutes to fix the issue.
3. A blue/cyan alarm means the battery is low, the sensor is unable to get readings, Base Station lost Wi-Fi connection or the App is not connected. When a blue/cyan alarm is triggered, snooze the alarm, then check the app for details.
4. For more information, please see Alarms: Know Whats Going On
How do I pause an alarm?
1. When you get an alarm you can pause by short pressing the Base Station
2. For more information, please see Alarms: Know Whats Going On
How do I turn off or disable alarms?
1. While alarm sounds can be paused, alarms will continue until the underlying cause is resolved. To stop using the device and turn off monitoring and alarms, place the Sensor on the Base Station.
When do I get an alarm when I unplug the base station?
1. The Base Station has a backup battery for unexpected power loss. A medium priority yellow alarm will sound. The Base will continue to function for up to 10 minutes. Restore power or stop using the system to monitor your baby.

Adjusting Alarm Settings

What do I do if my doctor didn’t give me alarm settings?
1. Contact your healthcare provider immediately to receive the correct alarm settings for your baby.
2. Caution. Always consult with your qualified healthcare professional before making any changes to alarm settings.
3. For more information, please see Alarms: Adjusting Settings
How do I know what the current alarm limits are?
1. Current alarm limits are shown on the dials of the App Home Screen.
2. No value is shown when a particular alarm is disabled.
3. For more information, please see Alarms: Adjusting Settings
How do I modify alarm settings?
1. From the Home Screen, go to Device Settings (cog). Choose “Modify Alarm Settings.”
2. From this screen you can enable/disable the alarm. Confirm Alarm Changes when done.
3. For more information, please see Alarms: Adjusting Settings

Turning On and Off

How do I turn off monitoring on the Base Station?
1. Placing the Sensor on the Base Station automatically turns off monitoring. To turn off monitoring manually when the Sensor is not on the Base Station, press and hold the Base Station until the light ring goes out and you hear a chirp.
2. For more information, please see Alarms: Know Whats Going On
How do I turn on monitoring on the Base Station?
1. Removing the Sensor from the Base STation automatically turns on monitoring. If monitoring has been manually turned off and the Sensor is not on the Base Station, press the Base Station quickly one time.
2. For more information, please see Alarms: Know Whats Going On
How can I tell that the Base Station has started monitoring?
1. The Base Station light will be bouncing green when it is trying to get initial readings. It will softly pulse once readings are received and are normal.
2. You may also check the status of monitoring on the App Home Screen.
3. For more information, please see Sock Placement: How to Get Readings
What should I do with the Sock and Sensor when not monitoring?
1. Place the Sensor on the Base Station to charge and to turn off monitoring. This protects the baby's skin and the Sensor. Twenty minutes of charging will provide 8 hours of use.
When should I turn off the Sensor?
1. Turn off the Sensor when washing it, when traveling or when storing the Sensor for long periods of time.
How do I know my Sensor is on?
1. If the Sensor is on, you will see a red light flashing on one side. If there are no red lights, then the Sensor is off or needs to be charged. Note: When the sensor is charging, the red light will be off.
How do I turn on my Sensor?
1. Place the Sensor on the Base Station for at least 3 seconds and remove it to turn on the Sensor. If the Sensor needs to be charged, leave it on the Base Station for 20 minutes for 8 hours of use.

When to Discontinue Use

When is my baby too old or too big to use the BabySat system?
1. Discontinue using the BabySat system when your child reaches 30 pounds. Continued use as they outgrow the system can cause skin injury.
2. For more information, please see Indications for Use
When should I discontinue use of the BabySat system?
1. Discontinue using the BabySat system when directed by your doctor. Look for an alternative system when your child reaches 30 pounds or outgrows the largest sock. Continued use as they outgrow the system can cause skin injury.
2. For more information, please see Indications for Use

General Use

Which app do I use?
1. BabySat requires the Owlet Care+ App on found in the Apple App Store.
2. At this time, BabySat is not available on Android devices.
Where should the Base Station be located?
1. The Base Station should be where:
  1. You can ALWAYS hear it
  2. It will wake you up at night
  3. It can connect to your Wi-Fi
  4. It can talk to the Sensor
  5. It is away from the crib
2. For more information, please see Finding a Home for the Base Station
Can baby movements affect readings?
1. When your baby is moving enough we cannot get readings, wiggling feet will appear on the App Home Screen and the green Base Station lights will bounce back and forth.
2. Movement can impact the quality of readings so the readings and notifications will be momentarily paused until readings begin again.
3. For more information, please see Understanding the App
What is the difference between the Direct and Remote connection?
1. The Owlet Care+ App can connect to the Base Station either directly over the same network (Direct Connection) or remotely through cloud servers (Remote Connection).
2. Through a Direct Connection on the mobile device is talking directly to the Base Station. The App will generate alarms and can control the Base Station.
3. A Remote Connection occurs when the phone is not on the same Wi-Fi network. In this state, alarms are not provided on the app.
4. For more information, please see Understanding the App
What does the Reading Quality indicate?
1. Reading Quality indicates how reliable the oxygen level measurements are and is based on the perfusion index.
2. Pulse oximetry readings can be affected by poor contact of the sensor with the skin. Verify the Sock fit and placement is correct.
3. For more information, please see Understanding the App