Owlet OnCall FAQ

Owlet OnCall is rolling out soon.  Check your app for details.  You will see a stethoscope icon in the bottom bar of your Dream App.

1. What is Owlet OnCall? Owlet OnCall is a pediatric telehealth service accessible directly through the Owlet Dream App, giving parents 24/7 access to board-certified pediatricians via chat or phone — no appointments needed.
2. Do I need an Owlet device (like Dream Sock) to use OnCall? No! Any parent can use Owlet OnCall — just download the Owlet Dream App, sign up, and create a profile for each child. No hardware required.
3. What ways can I connect with a pediatrician? You can chat or call through the Owlet Dream app — whichever works best for you and your child in the moment.
4. Why don’t I see my child listed when I try to schedule a visit? Owlet OnCall receives your children’s information directly from your Owlet profile. If your child isn’t showing up, it’s likely because they haven’t been added to your Owlet account yet.  To add a child, go to Settings and select Add Child. Once their profile is saved, they’ll appear as an option when you go to schedule a visit.
5. How long does a subscription last?  You can choose a monthly or yearly subscription. Both give you unlimited access to Owlet OnCall for the entire subscription period.
6. Is there a limit to how many telehealth visits I can use with Owlet OnCall? Nope! Your subscription includes unlimited visits. Whether it’s your first question of the month or your tenth, you’ll always have access to a doctor when you need it.
7. Can I pay for Owlet OnCall with my HSA or FSA card? Yes, Owlet OnCall is a qualified medical expense as defined by the Internal Revenue Code (IRC Section 213(d)) and the Direct Primary Care (DPC) model. You can purchase using pre-tax funds with your Health Savings Account (HSA) or Flexible Spending Account (FSA) card.
8. I have insurance, is Owlet OnCall still a good option for my family? Absolutely. Owlet OnCall is designed to complement, not replace, your insurance. It gives you quick, easy, unlimited access to board certified doctors whenever you need care, without co-pays or surprise bills.
9. Does Owlet OnCall accept insurance? No. Owlet OnCall is a subscription-based service and does not bill insurance. There is just one flat subscription cost for unlimited visits.
10. Does Owlet OnCall accept Medicare and Medicaid? No. Owlet OnCall is not covered by Medicare or Medicaid at this time. We designed it to be simple and affordable without relying on insurance networks.
11. What payment methods does Owlet OnCall accept? You can pay with all major credit and debit cards. HSA or FSA cards can also be used for Owlet OnCall.
12. Does an Owlet OnCall subscription cover everyone in my family?  Owlet OnCall only supports pediatrics at the moment. Any members of your family aged 21 and younger can use Owlet OnCall.
13. How does Owlet OnCall work with my primary care doctor or other practitioners that I see regularly? Owlet OnCall is designed to complement, not replace, your primary care doctor. Doctors can help with non-emergent concerns needing prompt attention, everyday illnesses, prescriptions or just questions you might have. You’ll always receive visit summaries from Owlet OnCall which you can share with your regular doctor so they stay in the loop.
14. Can I share visit notes with my primary care doctor? Yes. You’ll have the option to download and share your visit summary with your primary care doctor so they’re informed about your care.
15. In which states can I use my Owlet OnCall subscription? Owlet OnCall is available in all 50 states across the U.S for iOS users. Owlet OnCall is available in English only.
16. What type of illnesses or conditions can I use Owlet OnCall for? Owlet OnCall doctors can help with most common conditions — fevers, coughs, ear infections, stomach bugs, rashes, pink eye, allergies, and more. Owlet OnCall is not intended for emergencies. For emergencies or life-threatening issues, call 911 and do not use Owlet OnCall.
17. Does Owlet OnCall provide any medical equipment? Owlet OnCall does not provide medical equipment such as thermometers, otoscopes, or pulse oximeters. Pediatricians may need this information to make certain diagnoses, so if you have any of these devices at home, you’re welcome to use them to share additional details with your provider during a visit.
18. Does Owlet OnCall cover mental health services? Not right now. Owlet OnCall is focused on physical health concerns for your family. If you need mental health support, we encourage you to reach out to a licensed mental health provider or use a dedicated mental health service.
19. Can Owlet OnCall doctors complete required medical forms for school and/or work such as a note for medical absence or a physical? Owlet OnCall doctors can provide medical absence notes for school or work when appropriate. However, they cannot perform in-person physicals required for school, sports, or employment.
20. How much does Owlet OnCall cost? You can subscribe monthly or save with a yearly plan. Pricing details are available right in the Owlet Dream App before you sign up.
21. What payment methods does Owlet OnCall accept? You can pay with all major credit and debit cards. HSA or FSA cards can also be used for Owlet OnCall.
22. Can I purchase an Owlet OnCall subscription as a gift for someone else? Not yet. At this time, Owlet OnCall subscriptions can only be purchased for your own household.
23. Who are the Owlet OnCall providers? Owlet OnCall visits are backed by a nationwide team of board-certified medical doctors - specialists in pediatrics - who are licensed across all 50 states. This physician-only network ensures you’re connected with highly qualified professionals, available around the clock, delivering fast, and compassionate care with minimal wait times.
24. Can I get a prescription through Owlet OnCall? Yes. If medically appropriate, doctors can send prescriptions directly to your local pharmacy.
25. Can Owlet OnCall doctors prescribe GLP-1 medications for weight loss? No. At this time, Owlet OnCall does not offer prescriptions for GLP-1 medications (such as semaglutide) for weight loss.
26. How is my personal information and medical history stored? Is it safe? Your data is encrypted and securely stored by our partner Felt according to HIPAA standards.
27. I signed up for Owlet OnCall and I don’t like it, can I get a refund? We want you to feel good about your care. If you’re unsatisfied, please email our partner Felt’s support team at support@owletoncall.zendesk.com, and Felt will respond within 1 business day.
28. Can I cancel my Owlet OnCall subscription? Yes. You can cancel anytime directly in the Owlet Dream app. Just head to your Owlet OnCall page by clicking the stethoscope button in the tab, tap on the ellipsis at the top of the page, select Manage Subscription, and make the changes you need. If you need help, just reach out to the support team at support@owletoncall.zendesk.com.
29. How do I update my billing information? You can update your billing information anytime directly in the Owlet Dream App. Just head to your Owlet OnCall page by clicking the stethoscope button in the tab, tap on the ellipsis at the top of the page, select Manage Subscription, and make the changes you need.