This article is for troubleshooting a disconnected Dream Sight camera video stream after it has been previously set up. Follow the troubleshooting guide below to restore the connection and video stream.
Begin by checking the following:
- Force close then relaunch the Owlet App.
- Check that your camera is properly connected to your WiFi. For additional help, refer to the WiFi Setup & Troubleshooting article.
- Diagnose and troubleshoot your WiFi problems with the help of our support partner RouteThis Helps. Check out the WiFi Cam Self-Help Tool.
- On your mobile device and connected to the same Wi-Fi network as the camera, run a speed test.
- Both download and Upload speeds must exceed 2 Mbps. The Dream SIght camera requires 2 Mbps of dedicated bandwidth for both download and upload.
- Verify the Owlet mobile app is up to date.
- Check for updates in the Google Play/App Store and we also recommend using automatic updates.
- Reboot the Camera
- Unplug the Cam from power and wait 10 seconds. Restore power and wait for the camera to completely reboot.
- Check the Camera Status Light as needed.