Video Quality and Display Issues

This article provides additional device details and troubleshooting information for your Dream Sight video quality and display.  Please choose an option below to navigate to that section within the article.

Problems with Dream Sight Video Display

We sincerely apologize for the issue you are seeing with your Cam’s video stream. Please take a moment to try the following troubleshooting steps.

1. Try diagnosing and troubleshooting your WiFi problems with the help of our support partner RouteThis Helps. Check out the WiFi Cam Self-Help Tool.
2. Please force close and relaunch your app. If that didn't fix the issue, please try the steps below in order.
3. Try logging out of your account on the app and logging back in. Did that fix it?
4. Uninstall the app and reinstall it. Did that fix it?
5. Delete the Dream Sight Cam from your app. To do this, go into your accounts menu and select your Owlet Cam under the My Owlet Devices.
6. Once deleted, perform a Dream Sight camera reset described here.
7. When your Dream Sight camera is flashing red and blue lights, go into your accounts menu again and select Add Device. Follow the steps on the screen to reconnect your Owlet Cam to your app.

If these steps did not solve your problem, please reach out to our Customer Care team for further assistance.

Video Streaming Quality

If you are experiencing reduced or inconsistent streaming quality, adjusting your video quality settings may improve your experience.  You can set the video quality to any of the following settings in the app.

Auto (Recommended)

This is the default setting and is recommended for the best streaming experience.  When the auto setting is selected, the video quality will automatically adjust to the appropriate resolution, based on your current Wi-Fi connection. This should allow you to see a consistent video stream. 

Fixed Video Quality

You can set the video quality to one of the fixed settings.  This will force your camera to stream at the specified video resolution. Note that if your Cam’s Wi-Fi connection is unable to handle the resolution you have selected, you may experience difficulty streaming. 

• Quad High Definition (2K)
• High Definition (1080p)
• Standard Definition (480p)
• Low Definition (360p)

Improving Dream Sight Video Quality

If your quality setting is at a high resolution and your network is busy, it can introduce streaming quality issues. Try this

1. Select Video Quality in the Owlet app to check your settings for your Cam’s video quality.
2. Place your setting on Auto, which allows for the best video quality based on your environment and your network’s traffic.

Do you see the message "Your Owlet Cam is offline"?

The message indicates your Dream Sight is not connected. Check for these issues:

• The camera-internet connection or your camera’s connection to your mobile device.
• Your camera is disconnected from either your WiFi or from your carrier’s network.

Have you checked your camera’s power supply or power-cycled your camera?

1. Confirm that the camera’s plugs are snug, the camera is plugged into a power source, and is powered on. If this isn’t resolving the issue,
2. Cycle the camera’s power using these steps:
   1. Disconnect your camera from the power source.
   2. Wait 30 seconds.
   3. Reconnect the camera to the power source.
   4. Tap the Try Again button in the Owlet App.
   5. If cycling the Dream Sight’s power isn’t resolving the issue, check the other steps in this article.

Is your phone connected to the same WiFi as your Dream Sight?

1. Diagnose and troubleshoot your WiFi problems with the help of our support partner RouteThis Helps. Check out the WiFi Cam Self-Help Tool.
2. Try pairing your Dream Sight again if your WiFi is broadcasting properly.
3. If you are located in an area with a new or additional wireless connection, you can try connecting to the new WiFi network by following the steps in the “Changing your WiFi Network” section of the WiFi Setup & Troubleshooting guide

Try re-logging or performing a password reset

1. Log out of your app.
2. Log back into the app to help clear any issues.
   If you are having difficulty logging in, please perform a password reset:
   1. Select Forgot Your Password from the login page of your Owlet app.
   2. Enter your email address and tap Reset.
   3. Follow the instructions provided in the email to complete the password reset.  (Check your spam or junk mail folder if you aren't seeing a code.)

If your Dream Sight camera and mobile device are not back online and streaming now, try re-registering your Cam using the instructions in this article.

Have you tried re-registering your Cam?

If you aren’t yet connected and streaming after trying these steps, please re-register your Cam.

CAUTION: This process removes the Dream Sight camera from your account and removes WiFi connections. We recommend this only if the previous steps in this article are complete and your streaming issue is still unresolved.
To re-register your camera:

1. Tap the Account tab in the Owlet App.
2. Select Camera.
3. Select Remove this device.
4. Tap +Add Owlet device from the Account tab.
5. Follow the prompts to re-register your camera as in your original setup process.
   
   You should now be connected, streaming, and able to see your little one.

What else can I try?

1. First, try again at a later time. Some services might be busy now, or a network server could temporarily be down. Customers experiencing this issue are often able to resolve the issue with these same steps when trying at a different time.
2. If the above step did not work, please reset your camera by following the steps listed in this article.
3. If these steps are unsuccessful at bringing your Owlet Dream Sight back online, please chat with our Customer Care team.