Thank you so much for trusting Owlet and using BabySat® in your family’s journey. To simply learn more about BabySat, go here.
BabySat requires a prescription and is designed for infants between 1 and 18 months of age weighing 6 to 30 lbs who need extra monitoring at home under medical care. Typical reasons for prescribing include cardiovascular or breathing concerns. If your child has similar health needs, speak with your physician about obtaining a prescription. Learn more here.
I already have BabySat and I have a question about my experience
If you're currently using BabySat and have a question about your experience, please contact our dedicated BabySat support team. BabySat is covered by Owlet's warranty policy. If you're experiencing any issues, please reach out to Owlet’s customer support team and they will be ready to assist.
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Phone
- 1 (877) 420-0734
- Monday through Friday: 12pm – 6pm Eastern Time (USA)
- Saturday and Sunday: Closed
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Contact Form
- Submit a contact form here, and our team will respond within 1–3 business days
I have questions about my order
We've partnered with AdaptHealth to distribute BabySat within the United States. If you have questions on Order Status, please email: OwletOrderFollowUp@adapthealth.com.
If you have general questions about BabySat or questions regarding getting a prescription, price, ordering, or returning the BabySat device, please contact Adaptive Health via phone or email.
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Phone
- 1-800-673-3126
- Monday through Friday: 8:30am – 5pm EST
- Saturday and Sunday: Closed
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Email
- Email: owletorders@adapthealth.com, and Adapt Health will respond within 1 business day
When calling AdaptHealth, you will hear three menu options. To be connected properly, please select the appropriate option when prompted.
- Option 1 - BabySat Order, Prescription Questions, and Status of BabySat
- Option 2 - Troubleshooting
- Option 3- Device Setup, Warranty, and All Other Questions
Frequently Asked Questions
I received my product from AdaptHealth, and I need to return it. You have 10 days from receipt to return your product (reminder: once the box seal is broken, it is non-returnable). Visit AdaptHealth to start your return or contact them at 1-800-673-3126.
I just placed my order — what happens next? Once your order is submitted, AdaptHealth will work with your physician's office to collect and verify your prescription and any required documentation. You, as your child's advocate, play an important role here — following up with your physician's office can help move this along. To check on your order, please email: OwletOrderFollowUp@adapthealth.com
How long will it take for my BabySat to ship? Once your order is confirmed and all necessary documentation has been provided, your monitor will ship within 24 hours. AdaptHealth offers free 2-business-day air shipping within the continental USA. Delivery times can vary based on your location. Expedited shipping is available for a fee — contact AdaptHealth at 800-673-3126 for details.
Why is my order taking longer than expected? Processing time depends largely on whether a prescription/medical justification was provided up front when the order was placed. Since an Rx is required before AdaptHealth can dispense or ship the product, they'll work closely with your physician's office to obtain it. If it's been a while, we recommend checking in with your physician to confirm they've submitted the needed documentation.
Will I get confirmation or tracking info once my order ships? Yes — AdaptHealth will notify you once your prescription is verified and your order ships. If you haven't received shipping confirmation and think you should have by now, contact AdaptHealth at 1-800-673-3126 or OwletOrderFollowUp@adapthealth.com