We have asked doctors and clinical experts to help answer one of the most common questions our consumers ask us—what do I do if a get a red notification? Here’s what they had to say.
A red notification while using the Owlet Smart Sock means your child's oxygen level or heart rate is outside the preset parameters. This could mean their oxygen saturation level is low or their heart rate is lower or higher than expected.
First, you should go check on your child. Have they turned over and is their face pressed into the mattress? Is there a blanket over their head? Ensure that there are no obstructions to your child's ability to breathe.
Check to make sure your child is breathing. Do you feel any air coming out of their nose? You can check this by lowering your cheek to your child's face to feel for air movement. You can also note if their belly is moving up and down.
You should then pick up your child. Is your child responding to the movement? You should also try patting your child's back.
If your child is not responding, not breathing or breathing rapidly, has a poor color which is different than their baseline, please seek emergency medical services by calling the appropriate number for your country (911 for the United States). If you have BLS (basic life support) or infant/child CPR training and your infant/child is not responding, not breathing, and/or does not have a palpable pulse, you can start your evaluation process and begin CPR if necessary.
If your baby is breathing and responsive, here are a few steps to follow:
- Check the child's temperature. It’s possible to have an elevated heart rate with a fever or illness. Also, if the foot is cold there is less blood flow in the foot for the Owlet Smart Sock to pick up a reading.
- Check for signs of illness. Red notifications can be more frequent when the child is sick or congested. Children are “obligate nose breathers” which means they don’t breathe through their mouths for the first few months of life. You can try using a nasal aspirator to clean out your baby’s nose.
- Check to ensure that the Sock fit and placement are correct. This is the most common cause of false notifications. If the Sock is too loose or the sensor isn’t sitting up by the pinky toe, the sensor windows may not be properly aligned to give an accurate reading.
While it is possible that you received a false notification, the bottom line is that you are the best eyes and ears for your child's well-being. If you’ve followed these steps and feel unsure if your child is well, Owlet recommends seeking medical assistance. If you are worried or concerned, you can also call 911. Once you have done that, you can also call your child’s doctor to let them know.