Dream Sock EU/UK/AUS: Getting Readings and Notifications

Dream Sock is designed to notify you via the Base Station and on your mobile device via the Owlet Dream App when your baby needs you or when monitoring may be interrupted. The Base Station is the primary source of Dream Sock notifications. If your Base Station is glowing green, Dream Sock is tracking your baby’s oxygen level and pulse rate and will notify you when the readings leave preset ranges, even in the event that your Owlet Dream App or Wi-Fi are down.

Base Station: If your infant’s health readings fall outside the preset ranges, you’ll be notified in real-time through lights and sounds on the Base Station. You will also receive lower priority notifications via the Base Station when the Sensor is not picking up readings of adequate quality, or when the Sensor battery is low.

Push Notifications: If your mobile device has push notifications enabled, you will receive notifications to let you know if your infant’s health readings fall outside the preset ranges or if the Sensor is unable to properly monitor their sleep session. It’s important that push notifications are activated through your mobile device settings to get these alerts through your Owlet Dream App.

In-App Notifications: Notifications are shown as a full screen card while in the Owlet Dream App. This notification would show if you’re currently in the App, or launch the App during an event. These notifications let you know if your infant’s health readings fall outside the preset ranges or if the Sensor is unable to properly monitor their sleep session.

How to Snooze Notifications: You can snooze notifications by tapping on the Base Station or clicking “Dismiss” in your in-app notification card within the Owlet Dream App. You’ll then have 1 minute before the notification goes off again.

During a High Priority Notification, the Base Station will flash red and play a high notification sound, and you will receive a push notification in the Owlet Dream App. The Pulse Rate notifications will occur when the measured Pulse Rate goes below 50 bpm or above 220 bpm. The Oxygen notification will occur when the measured Oxygen Saturation goes below 80%.

Note that if multiple conditions occur at the same time that would cause a High Priority Notification to occur, the Owlet Dream App will display all of the conditions triggering the notifications.

DREAM SOCK IS NOT A SUBSTITUTE FOR ADULT SUPERVISION OR SAFE SLEEP PRACTICES. Do not rely solely on the notifications to determine if the baby is safe.

During a Medium Priority Notification, the Base Station will flash yellow and play a medium notification sound, and you will receive a push notification in the Owlet Dream App. A Medium Priority Notification indicates there is a Sock placement issue or the Sock with Sensor has fallen off of the child’s foot and was unable to get good readings for at least 60 seconds. A Medium Priority Notification may also indicate the Sock with Sensor is out of range of the Base Station or the signal was blocked for at least 60 seconds. The App will be the best resource to direct you on how to address this notification.

Because the human body can act as a barrier to the connection between the Base Station and Sock with Sensor, try not to hold the child with your back facing the Base Station. If Medium Priority Notifications are recurring, move the Sock with Sensor and Base Station closer together to avoid repeated notifications. 

Here are some tips to keep in mind in the event that you get a Yellow Notification: 

Ensure a Good Sock and Sensor Fit
The most common reason for a Yellow Notification is because your baby is not wearing the correct Sock size, the Sock is misplaced, or your baby is not wearing the Sock. The Sensor is unable to collect good readings if it isn’t snug against your child’s skin. Be sure the Sensor has good contact on your baby’s skin by properly securing the Sock on your child’s foot. Learn more about proper Sock fit here. 

Make Sure Everything is Connected
The Base Station MUST be within hearing range of the caregiver. It is recommended that you keep the Sensor and Base Station within 100 feet of each other for connectivity; however, different homes have different results, and other Bluetooth devices in your home may impact the connection between the Sensor and Base Station. If the Base Station gives Yellow Notifications continually, you can check the Bluetooth connection signal in the Owlet Dream App under the Sock control hub at the bottom of the Home Page.

The range of the Base Station varies, like all radio emitting products, depending on its location, other electronics, home style, and building materials used in the home. Some parents are able to use the Base Station from their night stand, while others keep the Base Station right in the baby's room. Remember, the Base Station is your primary source for notifications and should be in a location where you will hear it.

Never place the Base Station within reach of the crib.

Monitor Only When Your Baby is Sleeping
Another common cause of Yellow Notifications is monitoring during excessive movement. While the Sensor is able to monitor during typical infant activities, excessive motion and ambient light can make it difficult for the Sensor to collect good readings, which may cause false notifications.

Secure the Sock on Your Baby’s Foot
As your baby gets older, kicking the Sock off could be more of an issue. Dream Sock was designed specifically to reduce "kick-off" events, but sometimes babies can be really determined!

To keep the Sock on your little one’s foot, you can put them in footed pajamas or put a regular sock over the top of the Sock. Neither of these solutions will interfere with the Sensor’s ability to get a reading and send it to the Base Station.

Reposition Your Body
Your body is the perfect barrier between the Base Station and Sensor connection. If you want to hold your baby or feed in the middle of the night, just be sure to tap the Base Station once to turn it off. Just remember to turn it back on when you put your baby to bed again!

As a reminder, practice safe sleep guidelines while using Owlet products.

Turn Off Monitoring When Helping Your Baby
When taking care of your baby, whether you’re changing their diaper, feeding or burping them, press the Base Station to turn off monitoring to avoid unnecessary notifications (lights will turn off). When you are ready to begin monitoring again, press the Base Station to turn monitoring back on (lights will turn back on).

Recovery Mode: If you have turned off monitoring but the Sensor has collected 4 minutes of good readings, it will automatically turn on monitoring again after 20 minutes - just enough time to finish a diaper change and feeding. You can learn more about Recovery Mode here.

During a Low Priority Notification, the Base Station will be solid blue and play a low notification sound, and you will receive a push notification in the Owlet Dream App. A Low Priority Notification indicates the Sensor battery has 50 minutes of life remaining.  To charge, place the Sensor on the surface of your Base Station and make sure it is plugged into a power source to start charging. You can check the exact battery levels of the Sensor within the Owlet Dream App to know when your Sensor is ready for its next sleep session. 

During a Lavender Notification, the Base Station will flash lavender and play a tone, and you will receive a push notification in the Owlet Dream App. A Lavender Notification indicates the child has been moving excessively and for an extended period of time. Check on your child and see if they are sleeping soundly or if you need to assist them in getting back to sleep.

When there is an active notification of any kind, you can snooze the sound for 60 seconds with a short press on the Base Station or in the Owlet Dream App by clicking the “DISMISS” button on the in-app Notification screen. 

Snoozing will only pause the Base Station and App sounds—the light ring will continue to show on the Base Station and details will remain available in the App. The active notification will remain in effect until the condition that caused the notification is resolved. If the initiating event ceases while the notification is snoozed, the notification will stop. 

If a new notification occurs while the notification sounds are snoozed, the notification sound will restart.

Press down on the Base Station and hold until the green light turns off and you hear a beep.