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  1. Help Center
  2. Guides and User Manuals
  3. App Troubleshooting

App Troubleshooting

  • Check Your Operating System (iOS Devices)
  • Updating Your iOS Device
  • Updating Your iOS Device through iTunes
  • Download the app on iPad/iPod
  • Verify Phone and Base Station are on the Same WiFi Network
  • Email Feedback from Inside the App
  • Force an App to Close
  • Connecting to WiFi through Computer
  • How Do I Adjust the Notification Volume on my iPhone?
  • Are the Smart Phone Notifications Loud Enough to Wake Me Up?
  • Can I Download My Child's Data?
  • Distance Between Your Phone and Smart Sock
  • No Readings When Baby is Wiggling
  • Compatible Android Devices
  • Compatible iOS Devices
  • App Frozen
  • Notifications: Yellow, Blue & Red
  • Reset App Password
  • App Stuck On "Stretching Wings"

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Having an issue that isn't covered?
Email us or chat online with a specialist

Call US Tech support

(844) 334-3717 Available Mon-Sun 7am-10pm MST

Call UK Tech support

0808 234 6347 Everyday 2pm-12am GMT

Call US Customer Service

(844) 334-5330 Available Mon-Sun 7am-10pm MST

Call Australia Customer Service

Mon- Fri. 9am-5pm ESB call 03 9588 0999 Australia Out of Hours Call Centre Everyday 1am - 8am call 1800 959 546
Chat Available 8:00am-1:00am ET 6:00am-11:00pm MT

Call UK Customer Service

01730 895 761 Mon-Fri 9am-5pm GMT

Call Canada Customer Service

1(866) 627-9690 Mon-Fri 8:30am-5pm PST

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Contact
  • (866) 348- 1767
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  • Lehi, UT 84601
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