Owlet Cam Not Streaming Video

This article is for troubleshooting a disconnected Owlet Cam video stream after it has been previously set up. Follow the troubleshooting guide below to restore the connection and video stream.

Begin by checking the following:

  1. Force close then relaunch the Owlet App.
  2. Check that the 2.4GHz Wi-Fi network used by Owlet Cam is broadcasting.
  3. On your mobile device and connected to the same Wi-Fi network as the Cam, run a speed test.
    • Both download and Upload speeds must exceed 2 Mbps. The Cam requires 2 Mbps of dedicated bandwidth for both download and upload.
  4. Verify the Owlet mobile app is up to date.
    • Check for updates in the Google Play/App Store and we also recommend using automatic updates.
  5. Verify the Cam firmware is updated.
    • An orange bar will be visible on the app’s main view if there is an update available. Screen_Shot_2021-04-09_at_3.53.39_PM.png
  6. Reboot the Cam
    • Unplug the Cam from power and wait 10 seconds. Restore power and wait for the Cam to completely reboot.

Check the Cam Status Light as needed.

 

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Additional articles that may help as well.

Owlet Cam Wi-Fi Essentials

How to Safely Position your Owlet Cam

How do I add another WiFi network with my Cam?

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