This article explains why your Owlet Cam or your mobile device may be offline, preventing you from actively streaming. The following steps can be used to identify what could be causing this and steps to resolve it.
Owlet Cam is Offline
If your Cam is offline, as seen in the image below, this means that your device does not have a connection to the internet. This can happen if your Cam was moved to a new location, doesn’t have a power connection or your home Wi-Fi is not properly broadcasting an internet connection.
Issue with your Power Connection
Firstly, check and make sure that your Cam is plugged in and powered. If your power adapter fits in the outlet loosely, please try a different power outlet. You can also check to see if your Cam’s Indicator light is on. Click 'Try Again' to try establishing a connection.
If your Cam is powered on, check to make sure your Cam is connected to the internet and that it is broadcasting properly.
Issue with your Wi-Fi Connection
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Please check that your 2.4GHz Wi-Fi network is broadcasting a wireless signal with the internet. Occasionally, your Internet Service Provider, or ISP, may encounter service-related issues and outages. To determine if your home Wi-Fi is having issues, you will want to verify if you are able to connect to other devices, that your router is plugged in, and potentially restart your router (unplug for a few minutes then plug back in) if needed.
If you are at a new location that has a private Wi-Fi connection, you can simply add another Wi-Fi connection to Cam’s memory. For more information visit this article on how to add and other Wi-Fi connections.
Are you still seeing that your Cam is not connected to your Wi-Fi after verifying that your ISP is working? Try unplugging your Cam and wait approximately 3-4 minutes before plugging it back in.
Lastly, try re-adding your Wi-Fi network to the Owlet Cam. You can do this by going into Account, selecting Wi-Fi under the Owlet Cam Settings, and Selecting '+ Connect to a New Network'.
If you need further assistance, please contact our technical support team via in-app chat, or call one at 844.334.5330 (available Monday through Sunday, 9 am - 12 am EST)
Your Mobile Device is Offline
You will see this status when your mobile device does not currently have a connection to the internet (cellular or Wi-Fi). Check and make sure your mobile device is not in airplane mode, and that your cellular data is turned on. Please reach out to your mobile carrier for further instructions on how to check these options.