The Medallion communicates different states with the following colored lights:
|
Medallion light color and behavior |
Meaning |
Location of the Medallion in this state |
|
White flashing |
Not in Band or charger |
Not in Band or charger |
|
White breathing/pulsing |
Medallion battery is charging |
In the charger |
|
White solid |
Medallion battery is fully charged |
In the charger |
|
Green flashing (once every 2 seconds) |
Ready to start a session. Medallion is in Band but session not started |
In Band cradle |
|
Green solid |
If the Medallion is green solid when it is not placed in the Band cradle, then it has old firmware on it and needs to be replaced. |
Not in the Band cradle (in your hand or in the charger). |
|
Off |
Session in progress, collecting readings. |
In the Band cradle |
|
Orange circling |
An OTA firmware update is in progress. |
In the charger |
|
Orange solid |
Firmware error. If the Medallion lights are orange, and you are not updating the Medallion, there has been a firmware error. Please reset your Medallion. |
In the charger |
|
White flashes each time the button is pressed, purple during the factory reset, then white breathing when ready/charging again |
A factory reset is in progress. |
In the charger |
|
White flashing when button is held, no color as it boots back up, then white breathing when ready/charging again |
A hard reset is in progress. |
In the charger |
These Medallion states are also communicated in the app, on the Home tab. Here is a list of possible status messages in the app and what they mean:
|
Medallion status displayed in App |
Meaning |
|
Your Medallion is charging. Connect it to a Band to start a session |
Medallion is in charger |
|
Your Medallion is charged. Connect it to a Band to start a session |
Medallion is in charger, fully charged |
|
Your Medallion isn’t docked in the Cradle. Connect it to the Band Cradle to start a session. |
Medallion is not in the Band or charger. Put it in the Band to start a session. |
|
Check Medallion placement. To continue collecting readings connect your Medallion to the Band |
Session in progress but Medallion is not positioned correctly in Band cradle |
|
Searching for Medallion |
Bluetooth is turned on on the phone, but there is no Bluetooth connection to the Medallion. The Medallion battery may have lost charge or your phone is out of range (more than 6 feet) from the Medallion |
|
Your Medallion is connected to a Band and ready to start a session. |
Medallion is in Band cradle, session not started |
|
Medallion update required |
Update the Medallion before you can start a session |
|
Firmware update in progress |
An update is in progress. Keep the app open and your phone near the Medallion |
|
Bluetooth disabled |
Bluetooth is turned off on the phone. Turn on Bluetooth to connect to the Medallion |
|
Collecting Readings. Your Band is collecting readings and sending them to your mobile device to be analyzed. |
Medallion is in the Band cradle, and a session is started |
|
You’re almost ready to go! Add a pregnancy to start a session |
Medallion is added to the app, but a pregnancy profile is not set up yet |
If you are having a hard time getting your Medallion to connect with the app, make sure Bluetooth is turned on on your phone. You may also wish to try resetting your Medallion. If you are still having trouble, contact us and we will walk you through the troubleshooting steps to resolve it.