Smart Sock 3: Base Station Won’t Connect to WiFi

This article provides troubleshooting for when your Owlet Base Station will not connect to your home Wifi. This article will walk you through solutions for the five most common causes for this lack of Wifi connectivity with your Base Station. 

Possible Causes

  • Home WiFi may not be working. Can you connect other devices to your WiFi and the internet?
  • Your router may have a configuration that is not compatible with the Owlet.
    To find out more about router compatibility, go here
  • You may have the WiFi password incorrect
  • The Base Station may be out of range of your WiFi router
  • The status shown in the app may be incorrect

Possible Solutions

  • First, check the bottom of your Base Station and see if the small green indicator light that says "WiFi" is lit brightly. Make sure that it is not just the light shining through from the other side. You can be sure by pressing the base station once to dim the ring light and see if the WiFi indicator light is still lit brightly. 
    • If the WiFi light is lit: 
      • If the WiFi light was lit on the bottom of the Base Station when you checked, but the app still says that it was unsuccessful in connecting, the app may be incorrect. You can skip forward in the setup to the registration step. To do this, look at the bottom right-hand corner of the screen in the Owlet app and press the button to skip forward. It may ask you if you really want to skip and you should press "Really skip"
    • If the WiFi light is not lit:
      • Double-check your internet password
      • Move the Base Station closer to your internet router for setup, then move the Base Station back to nursery (more bandwidth can be required for setup)
      • Restart your phone and re-attempt to connect to WiFi
      • Reset your home internet router
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