Cam Streaming Disconnected From WiFi

This article is designed to help troubleshoot causes as to why your Owlet Cam disconnects from WiFi after set up. 

  1. Force-close the Owlet app and relaunch. 
  2. Please check your 2.4GHz Wi-Fi network is broadcasting a wireless signal with the internet.
    1. Connect your mobile device to the 2.4GHz band. 
  3. Do a speed test on your mobile device web browser.
    1. Download Mbps must be greater than 2.0
      1. The Cam needs 2.0 Mbps of dedicated resources to function efficiently. This cannot be shared with other devices. Take that into account. 
    2. Upload Mbps must be greater than 2.0
      1. The Cam needs 2.0 Mbps of dedicated resources to function efficiently. This cannot be shared with other devices. Take that into account. 
  4. Ensure that the latest version of the Owlet is being used.
    1. Open your Google Play/App Store to check for updates.
    2. We recommend having automatic updates enabled in your mobile device's settings.  
  5. Make sure your Cam's firmware is updated.
    1. An orange bar will be visible on the apps main view if there is an update available. 
    2. If Wi-Fi is disconnected, this firmware version might not be accurate. especially right after an update.
  6. What color is the status light?
    1. Blinking Blue: 
      *Cam searching for Wi-Fi.
      *Wi-Fi isn’t broadcasting.
    2. Solid Blue/Purple:
      *Connected, try viewing stream
      *Force-close the Owlet app and relaunch.
    3. Solid Red:
      *Force-close the Owlet app on all signed-in devices, wait for the Status Light to turn blue, and relaunch.
      **If it takes more than 3 minutes for the light to turn blue, unplug the Cam, wait 30 seconds and plug it back in. Once the light is blue, you can reopen the app.

 

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