This article is designed to help troubleshoot causes as to why your Owlet Cam disconnects from WiFi after set up.
- Force-close the Owlet app and relaunch.
- Please check your 2.4GHz Wi-Fi network is broadcasting a wireless signal with the internet.
- Connect your mobile device to the 2.4GHz band.
- Do a speed test on your mobile device web browser.
- Download Mbps must be greater than 2.0
- The Cam needs 2.0 Mbps of dedicated resources to function efficiently. This cannot be shared with other devices. Take that into account.
- Upload Mbps must be greater than 2.0
- The Cam needs 2.0 Mbps of dedicated resources to function efficiently. This cannot be shared with other devices. Take that into account.
- Ensure that the latest version of the Owlet is being used.
- Open your Google Play/App Store to check for updates.
- We recommend having automatic updates enabled in your mobile device's settings.
- Make sure your Cam's firmware is updated.
- An orange bar will be visible on the apps main view if there is an update available.
- If Wi-Fi is disconnected, this firmware version might not be accurate. especially right after an update.
- What color is the status light?
- Blinking Blue:
*Cam searching for Wi-Fi.
*Wi-Fi isn’t broadcasting. - Solid Blue/Purple:
*Connected, try viewing stream
*Force-close the Owlet app and relaunch. - Solid Red:
*Force-close the Owlet app on all signed-in devices, wait for the Status Light to turn blue, and relaunch.
**If it takes more than 3 minutes for the light to turn blue, unplug the Cam, wait 30 seconds and plug it back in. Once the light is blue, you can reopen the app.
- Blinking Blue: