If you reach out to us for help, we may ask you to provide your Medallion DSN (Device Serial Number) to help diagnose the issue. You can find the Medallion DSN in two places:
First, you can find your Medallion DSN on the back of your Medallion underneath the QR code.
- It will start with OB100_ _ _ _
Second, you can find your Medallion DSN in the app:
- Open your Owlet Pregnancy App
- Click “Account”
- Click “Owlet Band”
- The DSN is listed under Device Info