Did you receive an “OC01” error message during the set-up of your Owlet Cam? This article is designed to help you correctly set-up your Owlet Cam and is focused on guiding you through the set-up of your password and connection to your Wifi.
Fix WiFi issues with our self-service app!
Diagnose and troubleshoot WiFi with our support partner RouteThis Helps. Check out WiFi Cam Self Help Tool, to find out more about how the RouteThis app can help fix problems with WiFi, setup, and video quality. Available only in the US and Canada.
Blinking Red and Blue Status Light
When your camera is blinking red and blue it is in pairing mode and attempting to connect to your Wifi.
Make sure that your WiFi name, password, and settings meet the following requirements. Return to set up and check the following:
- Is your Owlet Camera broadcasting?
- Go to your wifi networks on your phone to verify you can see OwletCam-OCxxxxxxxxxx network.
- If you do NOT see the Cam network, Please contact Technical Support.
- If you DO to see the OwletCam-OCxxxxxxxx listed then proceed with the following steps.
- The WiFi network name and password must be entered correctly.
- If your password is auto-populating, try deleting it and manually typing it in to ensure it is entered correctly. Remember, it is case sensitive.
- Does your Wi-Fi password have 31 or fewer characters, including spaces?
- If it's longer, you will need to change your WiFi password in your router settings. Often this can be done through your ISP.
- Forget all of your home Wi-Fi networks on your phone.
- Apple - Settings > Wi-Fi > Tap the ⓘ next to the network you want to forget > Tap Forget this Network > Tap Forget when prompted
- Android - Settings > Wireless & Networks > Wi-Fi > Tap and hold the network you want to forget > Tap Forget Network or Forget in the pop-up.
- Check to see if you have two WiFi network names. If so, make sure your phone is connecting to the 2.4ghz band.
*Some users may need to remove spaces or special characters from the network name.
Solid Blue Status Light
Your Cam is now connected to the internet but is having trouble connecting to your phone.
- If you left the app during set up, try set up again and leave the app open during the setup process.
- Make sure the router settings allow devices on your network to communicate with each other. This is usually seen with guest networks. You will need to change the settings to allow for set up and try again.
- If you have one WiFi name, and a dual-band router, you will need to split the bands and use 2.4ghz for set up. If you need assistance, your ISP can assist you. Once your Owlet Cam is successfully connected you can change your WiFi back.
- Tip: Have your ISP only change the name of your original WiFi network for the 5ghz, rather the 2.4ghz. (example myhomewifi, myhomewifi5G)
No Visible Status Light
Make sure the cable is pulled in to a power source. Perform a hard reset by holding the small circular button on the back of the Cam until you hear "resetting, please wait". The Cam will now be in pairing mode with the status light blinking red and blue. Go back to the app and try set up again.
*If you continue to run into problems and receive errors during cam setup, please contact Customer Care.