Data Questions

What information is included with Connected Care?

Owlet Connected Care includes historical information about your infant’s Heart Rate, Oxygen Saturation, and Sleep patterns. You can view this via weekly, daily, and hourly summaries, as well as charted using 10-minute averages.

How do I interpret the data?

The Heart Rate (HR), Oxygen (SpO2 or O2) and Sleep graphs chart your child’s data in 10-minute averages, while the HR and O2 timelines display hourly averages. The colored ranges on the left side of the HR and O2 graphs were carefully determined using data collected from more than 100,000 infants and children that have used the Owlet Smart Sock; as well as input from experts in the field.  These ranges will adjust based on the information you provided in the parent and child profiles, such as birthdate, prematurity, race, health conditions, and physical location/elevation. Click on the “i” in the top-right corner of the applicable graph to view a legend for each metric. Please note that this application is not intended to replace, modify, or supplement any prescribed medical device; and its services are not intended to be a substitute for obtaining medical advice or treatment from a physician or other healthcare provider.

How often does Connected Care update?

Connected Care information will update every 30 minutes, as long as your Smart Sock application is not simultaneously in use.  If you notice a delay, please close your Smart Sock app and allow time to for your data to load.

I am receiving the error 'Error Loading Data'

If you are receiving this message, please pull down on the applicable screen to refresh the data.  If the error persists, please contact us to troubleshoot.

I don't see any data during a time that my child was wearing the Smart Sock.  What happened?

Please confirm that your base station is connected to the internet. Connected Care information updates every 30 minutes. Please ensure that you have given adequate time for the data to load. If the sock was incorrectly placed or if your baby was moving (placed in a swing, being held, etc.), we may have been having a difficult time collecting data. If you do not feel that the above issues are applicable, please contact us to troubleshoot.

This information does not look accurate.

If you feel that this information is inaccurate, please let us know so that we can correct any issues. You can report this by taking a screenshot of the data that is incorrect, or by visiting Settings > Send Feedback.

 

Account Questions

I am having trouble signing in.

Connected Care uses the same username and password that you use to sign-in to the Owlet Smart Sock app. If you are unable to sign-in using those credentials, please contact us to troubleshoot your issue.

Why do you need my personal information, such as health and location

Connected Care takes various factors into consideration in order to provide you with relevant ranges and insights. The more information you are willing to provide, the more personalized those ranges and insights will be.

How do I know if my child requires medical attention?

If your baby is not responsive, seek medical attention immediately. Individual or infrequent events outside of normal range are not typically significant. If it is unclear, here are a few things you can do at home to ensure that your baby is okay:

1. Look for any items that might be obstructing your baby's ability to breathe.

2. Check your baby's color - if he/she is blue or purple around the lips, seek medical attention.

3. Check for signs of sickness. Oxygen may trend lower when baby is sick or congested. Try using saline drops and/or a nasal aspirator to clean out baby's nose if needed.

*Please note that this application is not intended to replace, modify, or supplement any prescribed medical device; and its services are not intended to be a substitute for obtaining medical advice or treatment from a physician or other healthcare provider.

I have multiple children using an Owlet Smart Sock. Can I add multiple child profiles to my account?

Connected Care does not currently support multiple child profiles, but will soon! Keep an eye out for app updates to be notified of this functionality.

Can I invite an additional account holder to access my child's information?

Not yet. The ability to invite additional family members or care-takers is coming soon.

 

Technical Questions

Does Connected Care require a WiFi connection?

Owlet Connected Care will work with either WiFi or cellular data. However, in order for Connected Care to receive your child’s data from the base station, your base station must be connected to the internet.

Can I use Connected Care on my Android phone or tablet?

No. Connected Care is currently only supported on iOS devices.

Can I use Connected Care on my iPad?

Yes. Connected Care supports iOS devices that are running on iOS version 10+.

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