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Check Your Operating System (iOS Devices)

To find which operating system you're using on your compatible iOS device:

1. Go to Settings 

 

2. Click on General

 

3. Click on About

 

4. Look for Version

 

Anything below 9.3 will need to be updated.  (Instructions for updating your iOS operating system)

**If you do not have one of the compatible devices, you will not be able to update to iOS 9.3 or higher.

Click here for instructions for using the product without a mobile app.

 

Have more questions? Contact us!  

Australia
Customer Service, Tech Support, and App Chat Hours
Mon 7 am to 9 pmTues-Sat 1 am to 9 pm, and Sun 1 am to 6 pm AEST
Call us at +61 1800 731 665
 
Canada
Customer Service Hours
Mon-Fri 8:30 am to 5 pm PST
Call us at 1(866) 627-9690

Tech Support and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
 
United States
Customer Service, Tech Support, and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
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