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Instructions

To begin your return:

In order to return your Owlet, you'll need to have the return authorized by our Customer Service team. Please call the number corresponding to the country you reside found below.

Our Customer Service team will be able to help you with either fixing an issue you're having or process your return.

Please note, any order that is being returned must first be shipped back and processed before we can issue a refund.  

After receiving your Owlet back, it may take 2-3 business days to issue the refund. After the refund has been issued, it may take up to 7 business days to post to your account, depending on your financial institution.

 

Have questions? Contact us!

Australia
Customer Service, Tech Support, and App Chat Hours
Mon 7 am to 9 pmTues-Sat 1 am to 9 pm, and Sun 1 am to 6 pm AEST
Call us at 1800 731 665
 
Canada
Customer Service Hours
Mon-Fri 8:30 am to 5 pm PST
Call us at 1(866) 627-9690

Tech Support and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
 
United States
Customer Service, Tech Support, and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
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