Follow

Router Compatibility

This article outlines the specific capabilities your home router will need to have to be able to support the Owlet Vitals Monitor on your home network.  If you have already connected your Owlet to your home wi-fi network and successfully registered it then congratulations!  You do not need to worry about this! However if you have run into difficulty setting up your monitor, particularly the registration step then this article might help you out.

The Owlet Vitals Monitor was designed to be compatible with any router using 2.4 GHz networks.  Most routers have this capability but if you are running into trouble at the registration step of set up (the part where your push a button on the bottom of the base station and then select "Register" in the app) then you may need to tweak some of your wireless settings.  Your phone and Owlet both need to be using the 2.4 GHz wireless network in order for this step to complete and it is possible your phone is on the 5.0 GHz network instead.

Why is this important?  Well, for two devices to communicate on a wireless network they both need to be on the same channel just like a two-way radio.  Wireless networks are actually just a conglomeration of modified two-way radios that transmit data instead of sound.  For two devices to talk directly to each other (which is what's happening during that registration step) they have to be on the exact same channel.  If not they will note receive each other's signal and just get static.

So if you're having trouble with this step what you have two options:

  1. Call Technical Support at 844-334-3717
  2. Try the DIY route (read on!)

If you want to try this on your own here is what you need: an internet browser, the IP address of your router and the user name and password to access the router settings that should have been created during setup.

If this is already sounding too complicated or if you would rather not delve into this any further then we don't blame you.  Just call technical support for your router (either the manufacturer or your internet provider if you got the router from them).  They often can check the settings of the router for you and make any modifications in a matter of minutes.

But if you are unphased here are the general instructions to do it yourself:

  1. If you know the IP address of your router open up a web browser and type that address into the URL bar.
  2. Enter your user name and password when prompted.
  3. Once you reach the main menu open up the wireless settings for the router.
  4. Scan the page until you find something with a title like "Wireless Standard" or "Wireless Mode."  Often there is a drop down menu next to it that contains options like: 802.11b, 802.11g, 802.11b/g, 802.11n.  Set your router to one of the following standards: 802.11b, 802.11g, 802.11b/g.
  5. If there is a "Save Settings" or "Apply" button of some kind select it and allow your router some time to reset.
  6. Restart set-up on your Owlet.  If the Wi-fi indicator light is already lit then proceed directly to the registration step.  Once you have completed it (and the rest of set-up) you can open your router settings again and set the router back to the original wireless settings.

Congratulations!  You have successfully registered the monitor to your email address!

*A word about the 802.11 options I mentioned above and how this all comes into play.  Each of those options is essentially a specific way for your router to broadcast data via a radio frequency.  Each setting encodes data in a slightly different way and acts like a separate channel for communicating.  If you want a device to communicate with the router it has to be set for the same channel (just like a radio).  In order to complete the registration step when you need to ensure that your router, phone and Owlet are all encoding data the same way and setting your router to one of the three above options will ensure that happens.

 

Have more questions? Contact us! 

Customer Service: (844) 334-5330 available Monday-Saturday 7 am to 9 pm MST
App Chat: Monday-Saturday 9 pm to 12 midnight
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk