Unable to Register Base Station

If you're having difficulty registering the Base Station, this could be due to a few different reasons. The most likely causes are listed below followed by proven solutions for each cause.

Possible Causes

  • Base Station is not connected to the internet
  • The Base Station and phone are not on the same home WiFi network (This can include if the phone is connected to the 5GHz network instead of the 2.4GHz)
  • Pressing the wrong button on the Base Station
  • Not waiting long enough for the action to complete
  • Register button (small button) is broken
  • Router compatibility

Possible Solutions

  1. Verify the green WiFi indicator light on the bottom of the Base Station is on. 

**You may have to dim the base station light to view the WiFi indicator light.

  • If the WiFi light is off, follow steps in the app to connect the Base Station to your home WiFi network 
  1. Verify the mobile device is connected to the same WiFi network as the recently connected Base Station
  2. Briefly press the small button on the bottom of the Base Station

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  1. After pressing the small button on the bottom of the Base Station, wait 6-7 seconds before pressing "register" on the app. This still may take a few tries to successfully register your device to your account.
  2. If this does not work,  press and hold the small button down for 6-7 seconds.  This should play the test alarm.  If it does not, the button is broken.  Please contact technical support for assistance.
 
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