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The Base Station Is Giving a Yellow Notification (Flashing Light/Song) During The Setup Process

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Possible Causes

  • The sock is left unplugged during the setup process AND the app is not yet open to the on-boarding (initial setup) section.*

 

Possible Solutions

  • Plug the sock back into the Base Station and proceed through initial setup

 

*This scenario should only occur if upon starting setup, the sock was plugged into the Base Station (with the Base Station also plugged into the wall), and then unplugged shortly after. 

**If this situation has occurred WITHOUT first having plugged in the sock, please follow the above steps and if not corrected, please call our Customer Service. 

 

Have more questions? Contact us! 

Australia
Customer Service, Tech Support, and App Chat Hours
Mon 7 am to 9 pmTues-Sat 1 am to 9 pm, and Sun 1 am to 6 pm AEST
Call us at +61 1800 731 665
 
Canada
Customer Service Hours
Mon-Fri 8:30 am to 5 pm PST
Call us at 1(866) 627-9690

Tech Support and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
 
United States
Customer Service, Tech Support, and App Chat Hours
Mon-Sun 7 am to 3 am MST
Call us at (844) 334-5330
 
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