- The sock is left unplugged during the setup process AND the app is not yet open to the on-boarding (initial setup) section.*
- Plug the sock back into the Base Station and proceed through initial setup
*This scenario should only occur if upon starting setup, the sock was plugged into the Base Station (with the Base Station also plugged into the wall), and then unplugged shortly after.
**If this situation has occurred WITHOUT first having plugged in the sock, please follow the above steps and if not corrected, please call our Customer Service.
Have more questions? Contact us!