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The Base Station Is Giving a Yellow Notification (Flashing Light/Song)

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Possible Causes

The sock is not getting a good read

  • Wrong sized sock
  • Incorrect placement of the sock on foot
    • Sock on wrong foot
    • Foot not fully inserted into sock
    • Sock not fitting snuggly enough
  • Incorrect placement of the electronics within the sock
  • Ambient light too bright

If you are using the monitor with twins, the sensor may have inadvertently connected with both base stations.

 

Possible Solutions

  • Review sock sizing and choose a sock that fits snuggly (no excessive wrinkling or bagginess)
  • Adjust Sock Placement
    • Sock is intended for the left foot
    • Make sure baby’s toes go all the way to the edge of the sock (feel the toes right on the end, esp. the pinkie toe)
    • Make sure sock is snug - adjust the back strap and bottom strap to obtain a snug fit.
  • Adjust electronics within the sock
    • Make sure sensors are centered in the windows of the sock
    • Make sure the round head of the electronics are fully inserted into the sock and held in place
  • The sock is intended for night-time use, during naps or other times with greater ambient light, keep the sock under a blanket or remove the baby/sock from direct sun light.

 

Have more questions? Contact us! 

United States
Customer Service and App Chat: (844) 334-5330 available Monday-Sunday 7 am to 3 am MST
 
Australia
Customer Service and App Chat: 1800 731 665 available Monday 7:00 am to 9:00 pmTuesday through Saturday 1:00 am to 9:00 pm, and Sunday 1:00 am to 6:00 pm AEST
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