Follow

The Base Station Is Giving a Red Notification (Flashing Light/Alarm Sounding)

HD_-_BS_ALERTS-15.jpg

Possible Causes

  • Incorrect sock size or placement
  • Newborn sock used improperly
  • Actual low/high heart rate
  • Actual low oxygen levels

 

Possible Solutions

  • Choose the correct sock size
    • Review sock sizing and choose a sock that fits snuggly (no excessive wrinkling or bagginess)
    • Make sure baby’s toes go all the way to the edge of the sock (feel the toes right on the end, esp. the pinkie toe)
    • Make sure the sock is snug, but not too tight - adjust the back strap and bottom strap to obtain a snug fit - this will help reduce false notifications
    • IF USING THE NEWBORN SOCK, ENSURE YOU HAVE IT ON CORRECTLY - Using the Newborn Sock

 

 

Have more questions? Contact us! 

Customer Service: (844) 334-5330 available Monday-Saturday 7 am to 9 pm MST
App Chat: Monday-Saturday 7 am to 12 midnight
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk