Owlet 30-Day Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you have 30 calendar days from the day of purchase to request a full refund.
To qualify for a refund, all of the following conditions must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days from the date of purchase. To request an RMA, please contact our customer service department at 1-(844)334-5330.
- Product(s) returned to Owlet directly must have been purchased from our website, Owletcare.com
- Product(s) purchased from any retailer or website other than www.owletcare.com must be returned to the original purchase location, in accordance with the return policy of the purchase location.
- The customer is responsible for returning the product to Owlet to receive a refund.
- Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet.
- If the Product(s) is returned without an RMA, Owlet cannot process your refund.
- The product(s) must be returned to Owlet within three weeks after the completion of the RMA form to be considered a valid return.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
- You will be issued an email when your return has been received and processed by Owlet Baby Care.
- Gift cards are non-refundable.
- The customer is responsible for return shipping costs and it is recommended to receive and hold on to the tracking number for your returned product(s).
- Any Owlet Product(s) purchased from an unauthorized retailer or website (Ebay, Craig’s List, etc.) will null and void the return and warranty policy.
- Please ensure you include all components in your returned unit. Incomplete returns (missing base station or missing sensor) will be refunded the retail value of parts received by Owlet’s returns processing department.
- Owlet reserves the right to change these policies or procedures at any time without notice.